Privacy & Terms

Man2van services Terms and Conditions

Please note that any removal work carried out by Man2van Services is bound by the following Terms & Conditions. Upon acceptance of a removal service with Man2van services, you the customer, agree to these Terms & conditions with no exception.

Cancellation Policy

The service agreement can be cancelled at any point prior to the week leading up to the moving date without charge. A late Cancelation Fee will be payable if the service is to be terminated on the week of the service date.

Late Cancellation charge: £30.00

Job Start Time

Arrival time on any job is estimated. We will do our best to be on time, but there might be delays caused by circumstances out of our control. ( e.g. ,weather, traffic.) We don't accept responsibility for any customer losses due to out of our control pick-up/delivery delays.

Job in Progress

It is the customers responsibility to ensure either they or a third party are present during the removal service to guarantee the correct items are moved from the premises and delivered to their rightful place at the new address. We do not accept responsibility for any items mistakenly taken, left behind or moved to the wrong location due to the absence of the customer or representative.

Insurance

Goods in transit are insured up to £10,000. Any claim which exceeds this amount is non-refundable. We do not accept responsibility for damaged or lost property after the job is complete and payment taken. All items have to be professionally packed and loaded by man2van services.

Parking

It's the customers responsibility to provide parking for the van outside of property. If there is no pre-arranged parking and the van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of the job. 

Packing & Assembly

It's the customers responsibility to pack everything properly and ensure any furniture or items are protected accordingly (i.e., bubble wrapped vases, lamps, tabletops, dining chairs, flat packed furniture etc). We do not accept responsibility for damaged or breakage caused by poor packing or inadequate protection. It's the customers responsibility to dismantle before our arrival any unit, wardrobe, furniture and beds, unless our packing service has been included.

If any items requires us to dismantle before transportation, its the customers responsibility to reassemble at the new destination.

It's the customers responsibility to keep safe any screws, bolts, fixings etc. We don't accept responsibility for any missing fixtures and fittings.

Size of Furniture

It's the customers responsibility to make sure that all items will fit in the new premises. (e.g. wardrobe, sofa, bed etc.) We are not insured for removing of any doors or gaining access through windows or balcony.

Protection

It's the customers responsibility to ensure that all carpets, wallpaper, woodwork etc, is adequately protected prior to the removal of your items. We do not accept responsibility for any damage to decorating, flooring etc. due to the lack of protective measures.

Abuse

No staff abuse will be tolerated. If a driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.   

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